Do your customers have a voice in service delivery?
Does your organization strive to get customers involved in development services-related performance improvement? Most communities have recognized that creating a public/private partnership with customers for managing services is essential for existence. Customers want you to succeed, but they have to be involved to help you. Experience has shown that creating a partnership, involving customers sincerely in your day-to-day challenges will create opportunities for support for resource additions, better communication, and at a minimum an appreciation for how hard your job is. Yes, you read it correctly. Development services is a tough business.
