Do you have the right people for service delivery?
Finding the “right” staffer in the development and building services arena who fits not only the professional qualifications, but also the “feel” and “new attitude” you are trying to create during process improvements may seem like a near impossibility. The other scenario is the new staffer that is trying so hard to fit in that they are absorbing all the bad habits of the entrenched staff and are not grasping the new development processes as fully as you would like, making the shift to the new that much more difficult. The Human Resource function is so much more than filling a position; it’s making sure you have the correct tool or resource for the job.
